Frequently Asked Questions
Jumbled text or malfunctioning display
CyberPatient is optimized for most screen sizes, however, it does need have a minimum browser size in order to display correctly. If you are having issues with jumbled text or features, try maximizing your browser.
If you are still having issues, submit a request at firstname.lastname@example.org and include a screenshot or some details about what you're seeing. We'll do our best to troubleshoot your issue in order to get you working with the best possible version of CyberPatient.
How can I register?
Visit us at app.cyberpatient.ca/register to register for a new account. Follow the steps provided and check out your email for the confirmation code.
Contact us at email@example.com with a few details about the problem you're facing.
How can I exit and save this case?
My cases are too difficult or they aren’t letting me play all the way through, why?
Case Levels are set with four levels that assist in making CyberPatient playable by all skill levels for users at any point in their medical education. Make sure you’ve set your Skillset Level in the “Patient Cases” panel of the Dashboard.
Can I start a new case and come back to my current case later?
What if I accidentally submitted something?
Can I skip a section of the case?
Some sections (like Patient History or Investigations) can be skipped by pressing submit once you've done all you can. If you are having issues with a section, you can press submit after giving it your best effort, but you may lose marks for incomplete submissions!
Don't know the answers and can't submit until you enter a selection?
For some sections like Medications or General Orders, you need to make a selection in order to pass through to the next part of the case.
My account has been down-graded, How do I keep my individual Premium CyberPatient active?
The free trial of our premium accounts is ending. As we move forward to paid premium accounts, we are opening up a few opportunities for users to continue recieving Premium accounts free of charge.
Participate in either of the following initiatives to recieve a free Premium subscription:
1. Referral Program
Tutorials and Documents
Browse our webinars from our webinar page.
Watch a full case video tutorial
We've created video tutorials on how to get the most out of CyberPatient, from full video explanations to quick focused tutorials on how to get through a patient case.
Creating a Curriculum
CyberPatient provides the space and materials for Medical Students to practice the full continuum of patient care anytime, anywhere without putting real patients at risk. While the app can be utilized by anyone with a subscription at their own pace, we also provide recommendations for structured learning for universities and educators who would like to use our product in the classroom.
See our Curriculum Manual for an overview of how you can use CyberPatient in your classroom!
Sweepstakes - Terms and Conditions
Terms and Conditions for the Train the Machine Sweepstakes - Sept 2020
How to use the Student Dashboard
Completing a Patient Case - Tutorials
Understanding your Feedback - Tutorial
Learning Management System - Tutorials
Learn about how to navigate CyberPatient as a teacher, below: