CyberPatient FAQ

Help Information

Frequently Asked Questions

Jumbled text or malfunctioning display

CyberPatient is optimized for most screen sizes, however, it does need have a minimum browser size in order to display correctly. If you are having issues with jumbled text or features, try maximizing your browser.

If you are still having issues, submit a request at and include a screenshot or some details about what you're seeing. We'll do our best to troubleshoot your issue in order to get you working with the best possible version of CyberPatient.

How can I register?

Visit us at to register for a new account. Follow the steps provided and check out your email for the confirmation code. Having trouble?
Contact us at with a few details about the problem you're facing.

How can I exit and save this case?

The system automatically saves your place! You can hit the home button, or simply close the web browser, and your patient will be waiting right where you left them.

My cases are too difficult or they aren’t letting me play all the way through, why?

Case Levels are set with four levels that assist in making CyberPatient playable by all skill levels for users at any point in their medical education. Make sure you’ve set your Skillset Level in the “Patient Cases” panel of the Dashboard. Differences in Levels: Level One History Taking: This level focuses on acquiring and practicing history-taking skills. The system provides a patient chart for documenting your findings. Level Two History Taking and Physical Examination: This level focuses on polishing history taking skills and acquiring basic knowledge on general physical examination and special tests related to the patient’s pathology. Level Three Continuum of Care, Without penalty: This level focuses on decision-making in the full continuum of care, for all sections of CyberPatient (History taking, physical examinations, investigations, diagnosis, management and treatment). This level also introduces the 3 Mistake Rule. This rule is used to bring awareness to the learners for their accuracy. However, the system will not punish students after the third mistake is made and will allow them to move forward with feedback at the end. Level Four Continuum of Care, with 3 Mistake Rule: This is the highest level of complexity where learners are expected to have sufficient knowledge and experience in the continuum of care (taking history, doing physical examinations, making diagnoses, providing management). Therefore, the characteristic of this level is that there is no guidance in any section of the platform and the 3 Mistake Rule applies fully. This means that after the third mistake the case will conclude and direct the user to start from the beginning.

Can I start a new case and come back to my current case later?

No! If you leave your patient to start assisting a new one, your previous case will be closed. You can always start another case with that patient at a later time, however.

What if I accidentally submitted something?

If you submit an answer it is saved in our system and cannot be undone, so be careful! You can always exit and restart your case to start fresh, if you need to.

Can I skip a section of the case?

Some sections (like Patient History or Investigations) can be skipped by pressing submit once you've done all you can. If you are having issues with a section, you can press submit after giving it your best effort, but you may lose marks for incomplete submissions!
Don't know the answers and can't submit until you enter a selection?
For some sections like Medications or General Orders, you need to make a selection in order to pass through to the next part of the case. In Levels 1-3 you will be able to make up to 3 mistakes before it will automatically skip the section for you and continue the rest of the case. In Level 4 however, failing any section will end the case.

My account has been down-graded, How do I keep my individual Premium CyberPatient active?

The free trial of our premium accounts is ending. As we move forward to paid premium accounts, we are opening up a few opportunities for users to continue recieving Premium accounts free of charge.

Participate in either of the following initiatives to recieve a free Premium subscription:

1. Referral Program 2. Clinic Champion Program

Tutorials and Documents


Browse our webinars from our webinar page. Hosted by our CEO & Founder Dr. Karim Qayumi, we go over a number of helpful topics including the CyberPatient story, case tutorials, insight into the CyberPatient curriculum, and more.

Watch a full case video tutorial

We've created video tutorials on how to get the most out of CyberPatient, from full video explanations to quick focused tutorials on how to get through a patient case.
Full Video Tutorial

Creating a Curriculum

CyberPatient provides the space and materials for Medical Students to practice the full continuum of patient care anytime, anywhere without putting real patients at risk. While the app can be utilized by anyone with a subscription at their own pace, we also provide recommendations for structured learning for universities and educators who would like to use our product in the classroom.

See our Curriculum Manual for an overview of how you can use CyberPatient in your classroom!
Learning Objective Documents: All Cases Cardiovascular System Central Nervous System Genitourinary System Musculoskeletal System Pediatrics Gasterointestinal Psychiatry Obstetrics and Gynecology
Respiratory System

Sweepstakes - Terms and Conditions

Terms and Conditions for the Train the Machine Sweepstakes - Sept 2020

How to use the Student Dashboard

Completing a Patient Case - Tutorials

History Taking Physical Examination Provisional Diagnosis Lab Tests Final Diagnosis Medications Surgery Patient Management RPO Hospitalizations Patient Chart

Understanding your Feedback - Tutorial

Learning Management System - Tutorials

Learn about how to navigate CyberPatient as a teacher, below: Creating a class Assessments

How do I select medications properly?

Check out the PDF below for a guide on selecting medications in our medications system.
Medications Guide Medications Categories